Frequent questions
Brands improve every year to reduce their ecological footprint, being more sustainable and creating eco-friendly products that respect the environment. To do this, they create eco-designed and recyclable packaging with glass containers and recycled plastics.
Sorry, we do not have physical stores. Smella only distributes its products online.
In the description of each item, you'll find a detailed list of the materials used in its manufacture. Simply select the product you're interested in and scroll down the page to see the "Product Description" section. There, you'll see the type of yarn, wool or other materials that make up that cocoon, cardigan or other garment, as well as any special features.
Our cocoons and cardigans are handmade from delicate materials that require special care to maintain their shape and softness. To ensure the longevity of your garment, we recommend that you avoid washing them in the washing machine or submerging them in water. Washing can affect the structure and quality of the fabrics, which could cause them to lose their original shape and softness.
Instead of washing your cocoon or cardigan, we recommend following these care steps:
- Regular airing: After wearing, hang your cocoon or cardigan in a well-ventilated place to air out. This will help refresh the garment without the need to wash it.
- Professional dry cleaning: If your garment needs a more thorough cleaning, take it to a dry cleaner that offers dry cleaning services for delicate garments. This is especially important to maintain the quality and color of the fabrics.
- Removing stains carefully: For small or localized stains, use a soft, damp cloth to gently wipe them away, avoiding rubbing or applying too much pressure. Be sure to dry the area with a clean, dry cloth immediately afterward.
- Proper Storage: When not wearing your cocoon or cardigan, store it folded in a cool, dry place, preferably in a cotton bag to protect it from dust and direct sunlight that can damage the materials.
By following these recommendations, you will be able to enjoy your cocoon or cardigan for a long time, keeping its quality and beauty intact.
For our adult products, we offer one size that is designed to fit most people comfortably. Our one-size cocoons and cardigans are made from flexible fabrics and a loose fit, ensuring a flattering and comfortable fit for all styles and shapes.
For children, we offer two different sizes :
- Size XS: Recommended for children from 0 to 3 years old . This size is designed to fit the little ones, ensuring they are comfortable and warm.
- Size S: Recommended for children from 4 to 7 years old . This size is slightly larger, suitable for children in their growing stage, providing the same comfort and style.
Yes, when buying at Smella you ensure that you are purchasing original products from recognized brands. We do not sell imitations or testers.
Sorry, the products you include in your shopping cart are not reserved and may be subject to price changes. To receive your products you must complete the purchase.
Sorry, for security reasons, it is not allowed to make any changes to the shipping address once the order has been placed.
After the order has been dispatched, you can check its status on the DHL courier website www.dhl.com by entering your order number.
If you are interested in wholesale, we can offer you Romeron products. We are the official distributors and so far the only one in Spain.
Aware of our commitment to nature, we changed paper invoices for electronic ones. In the shipment confirmation email that we send to our clients, you will find a link to download the invoice in PDF format.
To check if your order has been placed correctly, access your customer account. There you will find a summary of your orders. If you placed the order as a guest, please contact customer service .
In order to make any changes to your order, our team needs to know before it has been sent. Therefore, we ask you to contact us as soon as possible. We will do our best to change your order as requested, but please note that we also strive to ship orders as quickly as possible and therefore cannot ensure that changes can be made.
You have 14 days to decide if you want to keep the items. You can find detailed information on how to return orders here . Please note that we can refund 100% of your purchase amount only if the products are delivered in their original, undamaged and unused condition along with the gifts included in your order. For used items, we reserve the right to deduct 50% of the retail price. Please also note that we can only receive hygiene items that retain the existing seal and are free of defects. The return of vouchers and electronic vouchers is excluded. NO EXCHANGES or returns will be made on PRODUCTS that have been OPENED or UNSEALED.