Frequent questions

Brands improve every year by reducing their ecological footprint, being more sustainable and creating eco-friendly products that respect the environment, which is why they create eco-designed and recyclable packaging with glass bottles and recycled plastics.

Sorry, we do not have physical stores. Smella only distributes its products online.

Yes, when buying at Smella you ensure that you are purchasing original products from recognized brands. We do not sell imitations or testers.

Sorry, the products you include in your shopping cart are not reserved and may be subject to price changes. To receive your products you must complete the purchase.

Sorry, for security reasons, it is not allowed to make any changes to the shipping address once the order has been placed.

After the order has been dispatched, you can check its status on the DHL courier website www.dhl.com by entering your order number.

If you are interested in wholesale, we can offer you Romeron products. We are the official distributors and so far the only one in Spain.

Aware of our commitment to nature, we changed paper invoices for electronic ones. In the shipment confirmation email that we send to our clients, you will find a link to download the invoice in PDF format.

To check if your order has been placed correctly, access your customer account. There you will find a summary of your orders. If you placed the order as a guest, please contact customer service .

In order to make any changes to your order, our team needs to know before it has been sent. Therefore, we ask you to contact us as soon as possible. We will do our best to change your order as requested, but please note that we also strive to ship orders as quickly as possible and therefore cannot ensure that changes can be made.

You have 14 days to decide if you want to keep the items. You can find detailed information on how to return orders here . Please note that we can refund 100% of your purchase amount only if the products are delivered in their original, undamaged and unused condition along with the gifts included in your order. For used items, we reserve the right to deduct 50% of the retail price. Please also note that we can only receive hygiene items that retain the existing seal and are free of defects. The return of vouchers and electronic vouchers is excluded. NO EXCHANGES or returns will be made on PRODUCTS that have been OPENED or UNSEALED.

CONTACT INFORMATION

Customer service schedule:
Monday to Friday: 9:00 a.m. to 4:00 p.m.
Saturday and Sunday: We are closed.